Returns & Exchanges

We want you to be completely satisfied with your tiles, which is why we offer a straightforward 30-day return policy for any unused and resalable items. Whether you have over-ordered or changed your mind, our team is here to ensure your return process is as smooth as your new floor.

Return Process

• 1.
  Notify Our Team

  Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive the correct return address.

• 2.
  Secure Packaging

  Carefully repack your tiles in their original packaging, ensuring they are securely fastened to a pallet or boxed tightly to prevent breakage during transit.

• 3.
  Arrange Transport

  Organize a courier of your choice to ship the items back to our warehouse, or ask us for a quote to arrange a professional collection service for your convenience.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods to confirm they are in perfect condition, we will process your full refund to your original payment method within 5-7 business days.