Frequently Asked Questions
Everything you need to know about your Porcelain Superstore order
Can I order samples before making a full purchase?
Yes, we highly recommend ordering samples to see the texture and color in your own light. You can order up to three cut samples for free, and we offer fast delivery so you can start your project sooner.
How much should I allow for wastage?
We generally recommend adding 10% to your total square meterage to account for cuts, breaks, and future repairs. For herringbone or complex patterns, you may want to increase this to 15%.
How are the tiles delivered?
Due to their weight and fragile nature, most orders are delivered on a pallet via a tail-lift vehicle. Delivery is 'kerbside only,' meaning the driver will drop the pallet at the nearest accessible point to your property.
What happens if my tiles arrive damaged?
While we take great care in packaging, accidents can happen. If you notice any damage upon delivery, please sign for them as 'damaged' and contact our team within 48 hours with photos so we can arrange replacements.
Do you offer trade discounts?
Yes, we provide exclusive benefits for trade professionals, including dedicated account management and tiered pricing. Contact our support team with your business details to apply for a trade account.
What is your return policy?
You can return any full, unopened boxes of tiles within 30 days of delivery. Please note that customers are responsible for the cost of return shipping, and the items must arrive back at our warehouse in resalable condition.